kapal Privacy Policy

This page describes what we collect when you use kapal and how we keep that data protected. We at kapal take your privacy seriously. We collect only the information necessary to verify your identity, process your payments, and comply with anti-money-laundering regulations. All personal data is encrypted and stored securely.

Our kapal platform processes data from users across supported jurisdictions. When you create an account, deposit funds via DANA, e-wallet, mobile banking, or bank transfer, or join our live-dealer tables, we record information needed to serve you fairly and safely. This policy explains what that information is, how we use it, and what rights you have.

We are transparent about data handling. If you have questions about your personal information on kapal, how we use it, or how to access or delete it, contact our support team. We respond to data requests within the timeframe required by applicable law and provide clear answers about our practices.

What Data We Collect on kapal

We collect personal information when you register, verify your account, deposit, withdraw, and play on kapal. During registration, we request your email address, phone number, name, and date of birth. This allows us to create your account and contact you if needed.

For account verification, we collect copies of your government-issued identity document (national ID, passport, or equivalent) and proof of address (utility bill, bank statement, or rental agreement). We use this information to comply with anti-money-laundering and know-your-customer regulations. Verification is mandatory before you can deposit or withdraw.

When you make a deposit or withdrawal, we record the payment method, amount, date, and time. If you deposit via DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, we receive transaction details from your e-wallet provider. For bank transfers via mobile banking, local payment, online payment, or e-wallet, we receive account details needed to process the transfer.

How We Use Your Data on kapal

We use your personal information for account administration, payment processing, and fraud prevention. Your email and phone are used to send account notifications, deposit confirmations, and withdrawal updates. Your identity documents are used only for verification and are not shared beyond our internal compliance team.

Your kapal account history — bets placed, tables joined, games played — is stored to provide account statements and support dispute resolution. If you contact our support team about a game outcome or payment issue, we review your account history to investigate fairly. This information helps us deliver accurate service and settle disputes quickly.

We analyse aggregated, anonymised data to improve our platform. For example, we track which games are popular or which payment methods users prefer. This data is not linked to individual accounts and cannot identify you. We use these insights to decide which games to offer, which payment partners to prioritise, and how to improve kapal's interface.

Data Storage and Servers

We store kapal data on secure servers. Our servers may be located outside your jurisdiction, but encryption protects your data in transit and at rest. We use industry-standard security protocols including SSL encryption for all connections to kapal.

We retain your personal information for as long as your account is active, plus a retention period required by law. If you request account closure, we delete personal data after this retention period expires, except where legal obligations require us to keep records longer. Deletion is permanent and your account cannot be recovered.

• Encrypted transit: All data sent to kapal is encrypted using SSL/TLS protocols.
• Secure storage: Personal data is encrypted at rest on our servers.
• Access controls: Only authorised staff can access personal data, and access is logged.
• Retention limits: We delete data when no longer needed, unless law requires retention.

Third-Party Processors and Partners

We share personal data with third-party service providers who help us operate kapal. Payment processors like mobile banking, local payment, online payment, and e-wallet receive data needed to complete your transactions. These partners are contractually bound to protect your data and use it only for payment processing.

We work with identity verification providers to confirm your documents. These services cross-check your identity information against government records. We also use fraud-detection services that analyse transaction patterns to prevent unauthorised access. All third-party processors sign data protection agreements with us.

We do not sell your personal information to marketers, data brokers, or other companies. We share data with third parties only when necessary to provide kapal services or comply with law. If requested by law enforcement or court order, we may share information as legally required.

Your Rights and Data Access

You have the right to access your personal information held by kapal. Contact our support team to request a copy of your data. We will provide a readable summary of all information we hold about you, typically within a few business days.

You can request that we correct inaccurate information. If your address or phone number has changed, update it in your kapal account settings. For sensitive documents like identity proofs, contact support to request correction or resubmission.

You can request deletion of your personal data, subject to legal retention requirements. If you close your kapal account, we begin deletion after our retention period expires. Some data may be retained longer if required by anti-money-laundering law or other regulations.

Cookies and Tracking Technology

When you visit kapal, we use cookies to store your session information and remember your preferences. These cookies help us recognise you when you return and keep you logged in. Strictly necessary cookies are always active; they cannot be disabled without breaking core kapal functionality.

We use analytics cookies to track how you interact with kapal — which games you play, how long you spend on the site, and which features you use. This data helps us understand user behaviour and improve our interface. Analytics cookies are anonymised and not linked to your identity.

You can control cookie settings in your browser. Disabling non-essential cookies may limit some kapal features. We do not use third-party advertising cookies on kapal, so your activity is not tracked across other websites.

Data Protection on kapal

We implement strict security measures to protect your personal data from unauthorised access, loss, or misuse. Our kapal platform uses firewalls, intrusion detection, and regular security audits. We also require strong passwords and encourage two-factor authentication to protect your account.

While no system is completely risk-free, we take data security as seriously as we take fair gaming. If we detect a security breach, we notify affected users immediately and explain what happened and what steps we took. We also report breaches to relevant authorities as required by law.

International Data Transfer

kapal operates across multiple jurisdictions. Your personal data may be transferred to, stored in, or processed in countries outside your jurisdiction. These transfers are necessary to operate our platform and provide you with services. All international transfers are protected by encryption and contractual safeguards.

If you have concerns about your data being processed outside your home country, contact our support team. We can discuss the specific countries where your data is stored and the protections in place.

Changes to Our Privacy Policy

We may update this privacy policy to reflect changes in our practices or legal requirements. We will notify you of material changes by email before they take effect. Continued use of kapal after such notice constitutes acceptance of the updated policy.

Our commitment to protecting your data remains unchanged. Whether you are in Jakarta, Surabaya, Bandung, Medan, or Semarang, your privacy matters to us. If you have questions about this policy or your data on kapal, contact our multilingual support team for clarification and assistance.